DC Can, LLC
Business Consulting Services
WELCOME!
Denise Cannon is an experienced professional with a varied background in information technology, executive administration, vendor governance, training and business relations. With a common sense approach, she wants to share her knowledge, experience and time to make your life easier. Following more than 20 successful years in the corporate world, Denise would like to offer her expertise to small businesses, as well. DC Can help with your business needs!
Service Offerings
More than a consultant, offering support, review, continuous improvement, and training related to:
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ITIL/ITSM process design and governance
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Vendor governance
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Documentation
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Career support and mentoring
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Virtual assistance and administrative support
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Transcription and captioning
Background
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Bringing more than 20 years of professional experience, DC Can help with your business needs.
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Corporate background in ITIL/ITSM process design and governance.
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Hands-on experience with establishing, documenting, training and governing ITIL processes.
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Processes included: Service Level Management, Change Management, Incident Management, Problem Management, Configuration Management, Asset Management
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Service Level Management specialist: negotiated and monitored service levels; created metrics reporting.
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Change Management specialist: advanced process from infancy to maturity while satisfying external audits.
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Governed external service desk and improved customer relations.
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Information Technology senior analyst: project management, design, development and support for various systems.
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Trained in facilitation and requirements gathering.
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Executive administrative assistant.
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Worked in diverse areas including legal, Federal civil service and corporate.
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Supported various levels, including district court judges, U.S. Army generals and corporate officers.
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Adept at protocols and confidentiality.
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Strengths include communication, building rapport and managing technical to business relations.
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BS in Organizational Management and Leadership from Friends University.
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ITIL Foundations and Intermediate Certification, including Service Offerings & Agreements (SOA).